Website Management

Like a lawyer’s retainer, the monthly time is there for you every month to reserve your place in our queue and our resources, therefore it does not roll over. You can take comfort in the fact that what you will request within that 30/60 minutes of time (depending on your plan) will be addressed by our team as soon as possible.  Anything which takes longer than the 30/60 minutes will be billed at our standard rate of $75 per hour.

The purpose of our care plans is prevention, so we hope to catch anything in advance. However, in the event something happens, we will right there communicating with the hosting service and doing whatever it takes to restore it to perfect health. We cannot promise your website will not be hacked, but can promise we will do everything in our power to prevent it, as well as assist in the restoration and cleanup of the website with one of our backups.

Glad you asked! Content update requests and small design improvements are the most common requests, however anything that can fit into your monthly support time is free game. We just ask you to be aware that requests for new features to your website will likely result in a formal quote as those commonly go over the monthly dedicated time.

If you have a task that requires more than your dedicated monthly time, we will submit a quote for you to approve separately from your plan. However, many times we will evaluate requests that exceed your time on a case by case basis, and with approval, work past the time and bill for the time exceeded at our current support rate of $88/hr incl GST.

Absolutely. We are all about a relationship with you and your website, so we would hate to see you go but we know financial needs weigh on decisions, so we don’t want to lock you in. Request a cancellation via email to support@commonsensemarketing.com.au and we will cancel your subscription.  We do require 30 days notice. Be aware, keeping your site secure and functional will become your total responsibility.

No. Our premium hosting service only hosts WordPress websites.  You will need to have your emails hosted elsewhere.  We recommend hosting your emails with Microsoft 365 or Google GSuite.  Get in touch, and we can arrange this for you.

Although these plans are for sites we build or re-design, we welcome clients who are looking for a long-term relationship with a dedicated webmaster.

We first like to do a Website Evaluation to become familiar with the website, how it was built and any potential issues that can arise. With the evaluation, we will perform all the "Website Updates and Monitoring" tasks and make a full backup. Most importantly we will make a list of issues to fix and suggestions for improvement needed in order to proceed with the website on a monthly plan. Based on your type of website, this Website Evaluation is a fixed fee.

Yes, we certainly can.  We will need access to your Domain Registrar account to change the hosting settings, or an intro to your IT team if they will do this for you.  Our migration fee for a standard wordpress site is $55 including GST.  For a large ecommerce site, we will give you a tailored quote.